To ensure every guest arrives to a clean, safe, and fully prepared home, the following Next Guest Policies apply to all turnovers:
1. Turnover Readiness
Each cleaning and staging session is performed with the expectation that the property will be fully ready for the next check-in. This includes:
- All surfaces cleaned and sanitized
- Linens and towels changed and restocked
- Trash removed and bins lined
- Essential supplies restocked (as agreed with Client)
- Décor and staging items reset to their designated layout
- Lights, HVAC, and appliances checked for functionality
2. Reporting of Issues
If cleaners observe any problems that may impact the next guest’s stay, such as:
- Damaged furniture or décor
- Missing linens or supplies
- Broken appliances
- Unusual messes
- Signs of smoking or pet damage
They will notify the Client immediately. The Client is responsible for approving repairs, replacements, or extra cleaning.
3. Late Checkout or Overstays
If the previous guest checks out late or delays entry:
- The cleaning/staging time may be shortened, rescheduled, or subject to a rush fee.
- If staff cannot enter within 20 minutes of the scheduled time, a lockout or late-guest fee may apply.
4. Laundry Expectations
To prepare for the next guest:
- One standard load of laundry is included unless otherwise stated.
- Extra loads, heavily soiled linens, or stained items may incur additional fees.
- Missing or damaged linens will be reported and may require replacement by the Client.
5. Inventory Reset
Before completion, cleaners will ensure:
- All décor pieces, pillows, throws, and staged items are returned to their correct positions
- Kitchen items (cups, plates, utensils) are neatly reset
- Toiletries and consumables are stocked to the agreed standard
- Guest welcome materials (binder, notes, snacks, etc.) are staged if provided by Client
6. Guest Compliance
This policy ensures that the home is consistently presented in 5-star condition for each new arrival.
However, the service provider cannot be responsible for:
- Guests who check in early without permission
- Guests who create new messes after cleaners leave
- Items missing or damaged due to guest behavior
Clients must ensure that guest communication and check-in timing are coordinated properly.
7. Quality Guarantee
If the Client discovers an issue that affects the next incoming guest, the service provider must be notified within 24 hours of cleaning completion.
Reasonable corrections or re-clean services will be arranged based on availability.