FAQs

1. Services & Offerings

  • What types of services do you provide?
    Cleaning, staging, decorating, and furnishing.
  • Do you offer packages or only individual services?
    We offer both options.
  • Can you handle both short-term turnover cleaning and long-term maintenance?
    We offer both options.
  • Do you provide furniture and decor, or do we supply it?
    We use the clients furnishings, however Next Guest can rent our furniture on a monthly basis.
  • Are your services customizable to my property style and theme?
    Yes we offer individualized and customized services.

2. Scheduling & Availability

  • How far in advance do I need to book services?
    2-weeks in advance
  • Can you handle same-day or last-minute turnovers?
    Yes, but this may incur extra-charges.
  • What are your typical working hours?
    Our normal hours are 11am to 3pm. We are available for emergency
    clean ups for an additional fee.
  • How do you coordinate service schedules with guest check-in/check-out times?
    Our team arrives 30 minutes before checkout and wait for the guests to leave the property.

3. Costs & Payment

  • What are your rates for cleaning, staging, and decorating?
    Cleaning fees start at $250
    Fees for staging are based on size and client budget 
  • Do you charge extra for larger properties or special requests?
    Yes
  • Are there additional fees for pets,(yes) heavy furniture (no), or specialized decor?(
    Yes
  • Do you require a deposit or upfront payment?
    Yes
  • Do you offer any discounts for recurring or long-term clients?
    Yes with an annual contract.

4. Quality & Reliability

  • Are your cleaners and staff insured and background-checked?
    Yes
  • What steps do you take to ensure high cleaning standards?
    Team work and rechecks of all areas.
  • Can I see before-and-after photos of your staging work?
    Yes
  • What happens if a guest damages something during their stay?
    We will take photos and report the incident.
  • How do you handle complaints or issues with service quality?
    Respond immediately and correct the issue.

5. Logistics & Communication

  • How do I communicate special instructions or preferences?
    Phone call or text.
  • Do you provide reports or checklists after cleaning/staging?
    Yes
  • Can you coordinate with other service providers (e.g., landscapers, repair services)?
    Yes
  • Do you handle supply replenishment (linens, toiletries, decor items)?
    Yes for an additional cost.

6. Legal & Contractual

  • Do you have a contract for your services?
    Yes
  • What is your cancellation or rescheduling policy?

Next Guest Cancellation & Rescheduling Policy

  • 1. Standard Cancellations
    • Cancellations made 48 hours or more before the scheduled appointment incur no fee.
    • Cancellations made less than 48 hours before service will be charged 50% of the service total.
    • Same-day cancellations or no-shows will be charged 100% of the scheduled service fee.
  • 2. Rescheduling
    • You may reschedule up to 48 hours before your service with no penalty.
    • Rescheduling requested within 24–48 hours of the appointment may incur a $50 rescheduling fee (or your preferred amount).
    • Rescheduling requested within 24 hours of the appointment is treated as a cancellation and billed accordingly.
  • 3. Property Access Requirements
    • If our team arrives and cannot access the property (lockout, incorrect code, guest still present, etc.), this counts as a same-day cancellation, and the full service rate will be charged.
  • 4. Emergency Exceptions
    • Next Guest may waive fees in true emergencies at our discretion (weather, power outage, medical emergencies, etc.).
  • Are you responsible for any liability related to guest injuries or property damage?
    No, property owner assumes this liability.

7. ROI & Results

  • How do your staging services impact bookings or guest reviews? 
    Our staging services are designed to significantly enhance the visual appeal and functionality of your short-term rental. Professionally staged homes consistently perform better because guests form their first impressions through photos—often in just seconds. By creating inviting, stylish, and well-curated spaces, we help your listing stand out from competing properties.
  • Can you provide references or testimonials from other Airbnb owners?
    Yes, we are happy to provide referrals and references.
  • How often should I update the decor or staging for maximum appeal?
    Updating décor and staging seasonally keeps your property looking fresh, competitive, and worthy of premium pricing.

Airbnb guests compare dozens of listings—staying visually competitive increases both
bookings and your nightly rate.

Here are some guidelines based on what works best for short-term rentals:

  1. Minor Refreshes: Every 3–6 months
These are small but high-impact updates:
    New throw pillows or bedding
    Updated wall art
    Seasonal décor swap-outs
    Replacing worn towels or rugs
    Touch-ups on scuffs and paint marks
    Why: Guests notice the details. Frequent light updates keep your listing looking “new” in photos and in person.
  2. Moderate Updates: Every 12 months
    Rearranging layout for better flow
    Updating lighting
    Replacing small furniture pieces (side tables, lamps, accent chairs)
    Styling new photo sets for the Airbnb listing
    Why: A yearly refresh keeps your space aligned with current design trends and prevents photos from feeling outdated.
  3. Major Styling or Re-Staging: Every 2–3 years
    This can include:
    Updating large furniture (sofas, beds, dining sets)
    New paint or feature wall
    Updating kitchen or bathroom accessories for a modern look
    Re-shooting full professional photos
  4. After Any of These Events, Update Immediately
    Reviews mention outdated décor
    Bookings slow down unexpectedly
    High season is approaching and you want a competitive advantage

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